Services
Pharmacy (First / Emergent Fill) Healthcare Administrative Services - Automated claims payment;
- Integrated IT services, interactive web, and customer service beyond comparison;
- Complete range of administrative clinical management from the development of policies, plans, and programs to pre-certification /authorization through complex case management; and
- Retail and mail-order pharmacy. Telemedicine
Heritage offers first/emergent prescription pharmacy services for veterans obtaining care at Community Based Outpatient Clinics (CBOCs), Emergency Rooms (ER), and acute care clinics. We provide nationwide and territory coverage through our network of over 62,000 pharmacies, superb discounts, and superior customer service. We recognize and understand Department of Veterans Affairs (VA) requirements for both cost savings and veteran access to pharmacies. Our pharmacies are located within five miles of a CBOC or Veterans Affairs Medical Center (VAMC); usually much closer. Generic medications are used when available at all times for both first and emergent fills. We work in harmony with the VA to meet its requirements for days-supply, refills, or no refills. In addition, our pharmacies are open on weekends and evenings to better support the needs of veterans. We provide after-hours and weekend coverage for VAMC ERs and we serve Veterans Homes (including those requiring unit does dispensing that meets Joint Commission Standards). Heritage brings a comprehensive, total value solution to each VAMC/VISN.
Heritage provides the following integrated healthcare administrative services with national coverage capability:
- Provider network services, clinical management, and development;
- Fully automated, full spectrum claims processing;
In settings such as correctional facilities, basic medical clinics in rural or remote areas, nursing homes, or a veterans center where on-site access to adequate comprehensive health care is limited, Heritage provides a quality solution via telemedicine. Heritage medical staff are available to provide real-time care to patients who require diagnostic services and treatment. Patient access to a provider can be as simple as a telephone call or via a more sophisticated means such as video conferencing that provides for interactive examination and determination of treatment. Through the use of sophisticated diagnostic equipment and secure communications links, providers can do everything from monitoring blood pressure to taking an EKG, allowing them to develop diagnoses and treatment protocols on the spot. This approach provides quality care in a convenient manner by eliminating much of the need for travel, and it is more cost efficient than the traditional approach of healthcare.
